Refund policy

Refunds
Change of Mind
We generally cannot accept returns or exchanges solely due to a change of mind once an order has been delivered and accepted, particularly where product integrity, storage conditions, or handling can no longer be verified. This does not affect any rights customers may have under applicable Philippine consumer laws.

Incorrect or Damaged Products
Please get in touch with us promptly if you receive:
• An incorrect product
• A damaged or leaking bottle
• An incomplete order
• A product that materially differs from what was ordered

Please provide your order details and photographs where applicable so we can assess the issue.
Depending on the circumstances and product availability, an appropriate resolution may include replacement, store credit, or refund.

Product Quality Concerns
If you believe a bottle has a genuine quality defect, please contact us promptly after opening it. Please retain the bottle, cork or closure, and remaining contents where reasonably possible while we assess the concern. We will review quality concerns on a case-by-case basis.

Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet been prepared, dispatched, or handed over for delivery may be eligible for cancellation. Once an order has been dispatched or prepared specifically for fulfilment, cancellation may no longer be possible or may be subject to applicable costs.

Refund Processing
Approved refunds will generally be processed using the original payment method where possible. Processing times may vary depending on the payment provider, bank, or financial institution.